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Dealing with Difficult Members
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Dealing with Difficult Members

Mission To instruct humans on cultural conventions and speech, perceptions of others, verbal and nonverbal messages, techniques of oral presentation and persuasion. Students will learn how to prevent a hostile situation from occurring.

 Export to Your Calendar 6/12/2019
When: Wednesday, June 12, 2019
Where: Grosse Pointe Park Movie Theatre
14920 Windmill Pointe Drive
Grosse Pointe Park, Michigan  48230
United States
Contact: Nicole Gerhart

Online registration is available until: 6/12/2019
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Attendees will develop and strengthen skills in preparing and handling difficult individuals in a variety of situations.

Mr. Hernandez does separate presentations for Member Services and Field Workers.

Dealing with and Responding to Difficult Clients is a 2 ½ hour presentation about teaching you strategies to use while dealing with difficult people at work or in your everyday life. Without a plan, you will lead with emotions, which could set you up for failure and in some cases, risk your safety or possibly your job..

  • Know yourself and your limitations
  • Listening vs. Hearing
  • Knowing your client
What You Get

A wealth of information and practical skills to help you deal with difficult clients. Attendees will leave with the skill necessary to stay calm under pressure and deal with difficult situations.

  • Identifying a threat
  •  What not to say
  • Making a plan