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Dealing with Difficult Members
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Dealing with Difficult Members

Online registration has been closed. If you would like to register, contact Nicole Gerhart, ngerhart@gpwmi.us

6/12/2019
When: Wednesday, June 12, 2019
Where: Grosse Pointe Park Movie Theatre
14920 Windmill Pointe Drive
Grosse Pointe Park, Michigan  48230
United States
Contact: Nicole Gerhart
3133432408

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Online registration has been closed. If you would like to register, contact Nicole Gerhart, ngerhart@gpwmi.us

 

Attendees will develop and strengthen skills in preparing and handling difficult individuals in a variety of situations.

Mr. Hernandez does separate presentations for Member Services and Field Workers.

Dealing with and Responding to Difficult Clients is a 2 ½ hour presentation about teaching you strategies to use while dealing with difficult people at work or in your everyday life. Without a plan, you will lead with emotions, which could set you up for failure and in some cases, risk your safety or possibly your job..

Highlights
  • Know yourself and your limitations
  • Listening vs. Hearing
  • Knowing your client
What You Get

A wealth of information and practical skills to help you deal with difficult clients. Attendees will leave with the skill necessary to stay calm under pressure and deal with difficult situations.

  • Identifying a threat
  •  What not to say
  • Making a plan