Inclusive Customer Service Workshop


What: Provide education, tools and resources that affect customer service delivery for everyone. 

  • Describing the meaning of inclusive customer service and how it relates to a positive delivery 
  • Identifying how principles of accessibility and inclusion apply to customer service 
  • Demonstrating communication skills that promote problem resolution 
  • Discussion & problem solving with challenging customer service scenarios 

REGISTER

Why Attend? 

  • Network with other professionals and subject matter experts on the topics of accessibility and inclusion 
  • Pick up tools and techniques for communicating with participants and staff 
  • Learn about resources available to support your challenging situations 
  • Develop greater comfort in interacting with others of all abilities!

Presenters:

Sue Boeve - Rehabilitation of Michigan, C.T.R.S
Stephanie Laubach - Oakland University Center for Autism - Outreach Services
Paul Landry - United Cerebral Palsy of Metro Detroit Community Work Incentive Counselor

Time details: 

Registration and Continental Breakfast: 8:00am-8:30 am

Workshop: 8:30am-12:30pm

Location:

Glen Oaks Golf Course

30500 W 13 Mile Rd.

Farmington Hills, MI 48334 

Cost:

$25 mParks Members / $35 non-Members 

CEU’s:

. 4 CEU (pending)